Refund policy

Effective Date: June 2026

At IceBlankie™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase or order confirmation is required.

Items that show signs of use, damage caused by the customer, or are returned without original packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or customized products

  • Items returned after the 30-day return period

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the issue and provide a suitable resolution, which may include a replacement, store credit, or refund.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Shipping fees are non-refundable.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank.

If you still have not received your refund, please contact us.

Contact Us

For any questions regarding returns or refunds, please contact:

IceBlankie™
Email: Iceblankie@gmail.com

We are committed to providing a smooth and fair resolution for all customer concerns.