How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

Q: What is your return policy?

Please check our return/refund/exchange policy here.

Clear answers about IceBlankie™ cooling blankets, shipping, care and returns.

How do IceBlankie™ cooling blankets work?

Our cooling blankets use cool-touch fabric and lightweight, breathable construction to provide a refreshing feel against the skin. They are passive cooling products and do not use electricity, wires or refrigeration.

What does Q-Max mean?

Q-Max is a textile measurement related to the initial transfer of heat when warm skin touches cooler fabric. A higher measured Q-Max generally indicates a stronger initial cool-touch sensation under the test conditions. It does not mean the blanket actively produces cold air.

Will a cooling blanket stay ice-cold all night?

No passive cooling blanket continuously produces cold. The cooling sensation can vary with room temperature, humidity, other bedding layers and personal preference. The goal is cooler-feeling, lightweight coverage rather than refrigeration.

How long does U.S. delivery take?

Orders are processed in 1–3 business days. After dispatch, estimated U.S. shipping is 5–11 business days. U.S. standard shipping is free.

Can I track my order?

Yes. Tracking information is provided after your order ships. You can also use the Track Order page on our website.

What is your return policy?

Eligible unused items can be returned within 30 days in their original condition, according to our return policy.

How should I wash my cooling blanket?

Always follow the care instructions provided with your specific blanket. In general, use a gentle cycle and avoid harsh treatments that may affect the cool-touch fabric.

How do I choose the right size?

Choose based on how much coverage you prefer. Product pages list available dimensions in both inches and centimeters so you can compare them with your bed or current blanket.

Do IceBlankie™ cooling blankets need electricity?

No. Our passive cooling blankets work without wires, charging or electricity.

Can a cooling blanket replace air conditioning?

No. A cooling blanket is designed to make your bedding feel lighter and cooler against the skin; it does not lower the temperature of the room.

How can I contact IceBlankie™?

Email us at support@iceblankie.shop. We typically respond within 24–48 business hours.

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